ACCOMPLISHMENTS

Solutions Engineering Accomplishments

  • Proposed and Investigated New Product Strategy
  • Proposed and Built Proof of Concept for Integration Marketplace and API
  • Proposed and Launched Professional Services Team
  • Retitled and Re-leveled Team
  • Created Spark and Lambda Based Asynchronous Recommendation Engine
 

Sales Engineering Accomplishments

  • Designed and Launched new Technical Sales process
  • Effectively managed a 50% remote team
  • Designed and Launched new client on-boarding process
  • Designed and programmed reporting scripts for Organization Wide Reporting Initiative
 

Support Accomplishments

  • Managed Senior Support Team of 3 to 98.9% CSAT over 1468 tickets
  • Interviewed and trained team members
  • Integral in training Remote and Entry Level team members
  • Led client calls for support and onboarding cases
  • Maintained 96.3% CSAT over 2959 tickets in the previous 14 months
  • Created 176 JIRA tickets for escalated issues in previous 9 months
  • Frequently played a pivotal role in meetings between business stakeholders and development teams
  • Designed and acted as key business stakeholder for SAAS platform

ABOUT

Alex Dent

I am a technical manager, software engineer, product manager, project manager, and future-thinking agitator. He is a recovering entrepreneur, and occasional Canadian. Alex holds a Computer Science degree from the University of British Columbia.

I am currently the Lead Solutions Engineer for the HasOffers product at TUNE.

WORK EXPERIENCE

 
  • September 2015 – Present, Lead Sales Engineer (HasOffers), TUNE
  • March 2015 – September 2015, Senior Support Team Lead, TUNE
  • August 2014 – March 2015, Senior Support Engineer, TUNE
  • March 2014 – August 2014, Support Engineer, TUNE (formerly HasOffers)
  • July 2013 – March 2014, Support Analyst, AT&T
  • March 2013 – July 2013, Sustainment Analyst, AT&T
  • August 2012- December 2012, Web Presence Manager, Screamer Inc.
  • April 2011 – November 2011, Owner, Dent Strata Services Inc.
  • Sept 2009 – May 2010, Project Lead, UBC Farm

COMPETENCIES

COMMUNITY WORK

 

Leader

Social Venture Kids Sept 2012 - June 2015 Social Venture Kids is the youth branch of Social Venture Partners. The Program allows kids to learn the steps necessary for successful philanthropy while learning leadership and interpersonal relations skills. More information on their website  

Partner

Social Venture Partners Jan 2012 - June 2015 Social Venture Partners provides capacity building for not for profit organizations in Washington State.  This is accomplished by a combination of undirected grants and specialist consulting over a 3 to 5 year term. More information on their website  

Board Member

Birth to Three Learning Center Jan 2013 - Jan 2014 Birth to Three is a early childhood healthcare and preschool provider for South King and North Pierce Counties More information on their website

CONTACT